Refund policy

Return & Refund Policy

We pride ourselves on product quality. That’s why all our orders go through a 3-step quality check before we ship them out. However, if a damaged or misprinted item was accidentally let through our quality control, or was damaged during shipment, we take full responsibility and provide a free replacement. Please inspect your order upon receipt and contact us within 14 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right, and please include photos of the issue.

We do our best to display colours accurately, but slight variations may occur due to different screen settings on your personal device. This is due to personal screen calibration differences and does not qualify as a fault or reason for return.

UK and EU Customers - Right to Cancel

If you are ordering from the United Kingdom or European Union, you have the legal right to cancel your order within 14 days of receiving your item, for any reason, under the Consumer Contracts Regulations 2013 (UK) / Consumer Rights Directive (EU). To cancel, email us at contact@generationalprints.com within 14 days of delivery, then return the item to us in its original, unused condition within a further 14 days. Once we receive the returned item, we will issue a full refund to your original payment method within 14 days, excluding the cost of return postage, which is the customer's responsibility unless the item arrives damaged or faulty. This cancellation right applies to prints selected from our standard catalogue; it does not apply to items that have been personalised or made to your specific requirements (for example, custom text, dimensions, or uploaded images).

You can contact us for any return queries at contact@generationalprints.com