Refund policy

Return & Refund Policy

We pride ourselves on product quality. That’s why all our orders go through a 3-step quality check before we ship them out. However, if a damaged or misprinted item was accidentally let through our quality control, or was damaged during shipment, we take full responsibility and provide a free replacement. Please inspect your order upon receipt and contact us within 7 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right, and please include photos of the issue.

All products are made to order, therefore we are unable to issue refunds for items purchased.

We do our best to display colours accurately, but slight variations may occur due to different screen settings on your personal device. This is due to personal screen calibration differences and does not qualify as a fault or reason for return.


You can contact us for any return queries at generationalprintsco@gmail.com.